Return Policy
Refund Policy
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No Returns.
Exchanges Only
Our policy lasts up to 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.
To be eligible for a store credit, please contact us prior to shipping your item(s). Item(s) must be unused and in the same condition that you received it. It must also be in the original packaging with tag(s) included.
Damages
We will replace items if they are defective or damaged within 14 days of receipt. If you need to exchange it for the same item, contact us at (786) 584-2663 or email at sexysweatswear@gmail.com and send your item to: 66 West Flagler Street Suite 900
Miami, FL 33130
Additional non-returnable items:
Gift cards
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Store Credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or store credit.
If you are approved, then your exchange will be processed, and a store credit will automatically be applied to your customer account within 2-3 business days.
If you’ve done all of this and you still have not received your store credit yet, please contact us at (786) 584-2663 or sexysweatswear@gmail.com.
Sale items
Unfortunately sale items are final.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sexysweatswear@gmail.com and send your item to: 66 West Flagler Street
Suite 900 - #6340
Miami, FL 33130
Shipping
To return your product, you should mail your product to: 66 West Flagler Street
Suite 900 - #6340
Miami, FL 33130
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you,
Sexy Sweats Team
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